Returns & Refunds

Returns
From time to time we may make mistakes, we apologize in advance for that and hope that you will give us a second chance. If you have received an incorrect or damaged item, please contact us with your order number and an image or description of the issue within 7 days from date of delivery.
The more you order, the happier we are!
However, we strongly discourage our customers from buying any item where there is a doubt. Please note that returns and dead stock lead to detrimental wastage with respect to our environment. Please double check all product details, and triple check sizing details. We would be happy to help you out with any queries regarding making your purchase
While we have strict quality checks in place, colour and print placements vary from piece to piece. This is often due to the nature of the fabric, our resistance to over-treating our pieces with chemicals, as well as utilizing all fabrics dyed or printed to reduce wastage.
Exchange & Refund
There is a lot of time and labour that goes into creating each piece. As we are a small enterprise, we manufacture very, VERY small quantities. Each purchase covers months of research, design, development and manufacturing.
If you wish to return a damaged or incorrect order, we will refund your entire amount. Please note that the courier cost of returning the product must be covered by the customer.
However, in cases where there are sizing issues we will only be able to offer you an exchange for a different size. In case the size is not available, we shall provide you a store credit valid for 60 days. As we have limited quantities, you must reach out to us within 48 hours of receiving your order for us to process an exchange. 
If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will however encourage you to check with your friends and family for they might like to take that piece off your hands.
We do not offer any exchange and refund on discounted items. We hold the right to not accept a return in case the product is used, altered or damaged by the customer. 
Cancellations
If you wish to cancel your order, you must reach out to us within
24 hours of placing the order. Get in touch with us on shopdrawn@gmail.com