Exchange Policy

The more you order, the happier we are! However, we strongly discourage our customers from buying any item where there is doubt. Please double check all product details and triple check sizing details. We would be happy to help you out with any queries regarding making your purchase.
  • Cancellations
If you wish to cancel your order, you must reach out to us within
24 hours of placing the order. Get in touch with us on hello@shopdrawn.com
  • Sales and discounted items
We do not offer any exchange or return on discounted items. All sales are final. 
  • Returns
We do not accept any returns unless the product received is damaged.
From time to time we may make mistakes, we apologise in advance for that and hope that you will give us a second chance.If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within  72  hours of delivery of package. We will replace your order subject to examination of damages. Any issues reported after 72hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. 
  • Exchange 
In cases where there are sizing issues we will only be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide store credit valid for 6 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. As we work on limited edition prints and styles, selections from older or sold out collections will not be accepted. All exchanges are final.
  • International orders
We do not offer exchange or return on International orders. 
  • Limited edition Christmas Candle
We do not offer exchange or return, all sales are final. 
  • Credit Codes
Your store credit valid for 6 months. We do not accept usage of credit codes beyond its validity period so please ensure the code is utilized within the validity period. Products bought with credit codes or received as exchange are not eligible for exchange or returns. All exchanges are final. Credit notes are issued for a minimum order value, please note we do not refund or carry over credit notes issued in exchange. 
  • How to process your exchange
  1. As we have limited quantities, you must reach out to us within 72 hours of receiving your order for us to process an exchange on customercare@shopdrawn.com
  2. The piece must be returned to the Drawn HQ in Gurugram within 7 working days of submitting your exchange request. 
  3. The package must be returned unused - with originals tags and packaging. Any items that do not pass these checks will be sent back to the customer. Any items received beyond 7 days of registering the exchange request will be sent back to the sender.
If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will however encourage you to check with your friends and family for they might like to take that piece off your hands.We hold the right to not accept a return in case the product is used, altered or damaged by the customer.